Every person in the company spends 1 day a quarter supporting customers. Doesn’t matter who you are; Developer, Accountant, CEO, everybody does Customer Day. Your goal for Customer Day is to find 3 insights about the job to be done for our customers that you didn’t have before this day. And with those insights, 3 solutions or improvements that you think we should do. And then share your insights and solutions with the entire company. An exponential multiplier.
(Deeper customer empathy across the whole company) X (insights from new perspectives) X (fresh eyes coming up with new solutions) X (sharing the conclusions with everyone in the company)
Customer Day isn’t a single factor multiplier. It is an exponential lever.