Dates - Friend or Foe?

A Date, as in a day on the calendar, not the romantic encounter. A point in time to which you are personally accountable. The end point that inspires purpose and passion…

The Dichotomy of Leadership

Good leadership is sensitive, retrospective and internally focused while externally tough and forward looking. Huh? To lead you must know yourself; what you’re good at, what you’re not and most importantly what you want. It is all about you…

What's Leadership?

Creating awesome goals, that with a stretch can be done, and that everyone is inspired to sign up for Reaching consensus on the reality of where you are at as compared to that goal - the truth! Identifying every discrepancy between the goal and reality Creating actions to eliminate the ...…

Autonomy

au?ton?o?my1. independence or freedom, as of the will or one's actions: the autonomy of the individual. 2…

The Best Service Is No Service

A while back I picked up The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price and David Jaffe which is based upon their experience with customer service at Amazon. The premise of the book is that if you'r...…

What's a goal?

It's honest. It is something you truly want for yourself or that you can align with as part of a team. You believe in it…

Meetings are Outdated

The old way; a complex topic needs to be discussed and the agenda holder wants everyone to come together to review because it is too complex to resolve any other way; a meeting is called, which takes considerable time to coordinate attendees, time, place and agenda; all come together; u...…