Patience is a vice?
Sometimes you find yourself treading water. Just staying afloat, going nowhere, and no one's coming to throw you a life buoy. Your stuck…
The Best Service Is No Service
A while back I picked up The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs by Bill Price and David Jaffe which is based upon their experience with customer service at Amazon. The premise of the book is that if you'r...…
Meetings are Outdated
The old way; a complex topic needs to be discussed and the agenda holder wants everyone to come together to review because it is too complex to resolve any other way; a meeting is called, which takes considerable time to coordinate attendees, time, place and agenda; all come together; u...…
Reality Sucks
That's why most of us make stuff up about the reality of our current situation. We are dishonest and manipulative about it to make ourselves feel better. And we will go to great pains to protect our made up version of the story - cause that is all it is - a story…
Scarcity
If I have a scarcity world view: I horde what I have I focus on keeping what I have I constantly compare what I have to what you have I play me too - if you get that than I get this - if you do that, then I get to do this I have closed dialogues - not open and sharing discussions I assu...…
Bus Destinations and Rider Rules
Good leadership is really clear about where it is going, aligning goals and collating ideas, feedback and suggestions all while enforcing the rules of how everyone works together. It doesn't careen wildly in knee jerk reactions to every complaint, criticism or failure. It has a firm a...…